Shipping & Returns

Returns Policy

Elements Home offers solutions to make sure that your shopping experience is excellent and if for some reason a product is not to your satisfaction, we can offer solutions. Item(s) must be in unused, unassembled condition, and returned in the original packaging within 30 days of delivery.

Items that are not eligible for return include the following: 

Used items, including items that have been installed or assembled.
Items marked “non-returnable” in the item description.
Items requested outside of the 30-day return period.

If your item qualifies for return, you can start the process with submitting a request.

Please be aware of the following information regarding how this process will proceed:

-All shipping costs (both to & from) are deducted from the refund.
-You will receive an email confirming we received your request that will include additional details on the process.
-Detailed instructions and necessary documents will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
-Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
-After Elements Home receives and inspects the return, your refund will be issued. The processing time for the refund will depend on the payment option used for the order.
-Any items returned outside of this process, or 30-day period are not eligible for a refund.
-Any items returned on your own are not eligible for a refund.

To request a return, please use fill out our Return Form to start the returns process. If you have any questions, please feel free to contact our customer service department at: 877-235-4273.